1. Why is my shipment delayed? 
   We appreciate your patience and apologize for any delay. While we are still fulfilling orders on time, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via Shippop.my and may be delayed. Keep an eye on your email for delivery updates. 
    
2. Where is my order confirmation email? 
   We're sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  
    
3. My discount code is not working, what do I do?
   We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. However, we welcome any comments, suggestions or feedback you have for us, please feel free to contact us.
    
4. Where is S&J Shop Online based?
   Our office is located in Sri Kembangan, Selangor. 
    
5.  Where are your products shipped from?
   We ship from our main warehouses located in Seri Kembangan togethr with so many outlets store centers across the country. Hence, we provide some of the fastest, most affordable delivery options in the industry. 
    
6. Can I expedite my shipping?
   We are sorry that currently S&J Co. is under intergration with Shippop.my for shipping. However, if you would like to proceed to another platform, feel free to contact us!
    
7. How can I pay for my order?
   S&J Co. Online Shop currently accepts Visa, MasterCard, as well as payment via PayPal.
    
8. How long will it take me to get my order?
   West Malaysia : 2 – 3 working days for your order to arrive.
   East Malaysia (Sabah / Sarawak): 5 – 7 working days for your order to arrive.
    
9. How can I check the status of my order?
   We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email. However, we welcome any comments, suggestions or feedback you have for us, please feel free to contact us.
    
10. Can I cancel / change / return my order?
    We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our Return & Refund Policy. However, we welcome any comments, suggestions or feedback you have for us, please feel free to contact us.
     
11. What do I do if my order is damaged? 
    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.
     
12. I received the wrong goods, what do I do?
    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible. 

Phone support is available Monday-Friday from 9am-6pm PST