DELIVERY POLICIES

• Snjgift.com can only send orders to street address in Malaysia. We do not deliver to P.O. Box address. At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
• You may email us at onlineshop.snjco@gmail.com or Whatsapp us at +60143199919 for International delivery options.
• If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.
• We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
• We only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
• Snjgift.com reserve the right to refuse service & cancel orders to anyone for any reason at any time.
• All orders placed and paid are strictly non-refundable.
• Prices for our products are subject to change without notice.
• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
• Snjgift has the right to change the delivery p
• Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
• We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
• We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
• We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
• We shall reject your order if a credit card, debit card or digital wallet payment is rejected or declined for any reason.
• We reserved the right to modify / amend / change the mode of delivery without prior notice, for the interest of delivering the order within the shortest possible specified time frame.

DELIVERY LEAD TIME

• Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays, Saturdays and Sundays.
• Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.
• Delivery lead times are as follows:

1. Peninsula Malaysia: 3 – 5 working days for your order to arrive.
2. Sabah / Sarawak: 5 – 7 working days for your order to arrive.
3. Delivery to rural or remote areas may take an additional 2 – 3 working days.
4. Concierge Services (same day delivery) are available. Kindly call or Whatsapp us at +60143199919 and our Marketing Team will be happy to assist you. Delivery charges applies.

SALES / PROMOTIONAL PERIOD

• During peak sales / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.
• Peninsula Malaysia: Additional 3 - 5 working days for your order to arrive.
• Sabah / Sarawak: Additional 3 - 7 working days for your order to arrive.
• It is advised to place your order 2 weeks in advance for festive periods such as Hari Raya, Chinese New Year, Christmas, Halloween, Deepavali, etc.
• Applicable for orders at Snjgift.com for deliveries within Malaysia.
• Standard shipping charges applies.
• Not applicable for shipping charges including intercepts, change of address, and to free trade zone which may be subject to additional fees per shipment.
• Any promotion offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of Snjgift.com.

HOW TO TRACK YOUR ORDER

• Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.
• If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service +6 014-319 9919 for further assistance.
• Volumetric Calculator

1. Calculate Volumetric Weight based on the length, weight and width of the item.

• Delivery Rate Checker

1. You can easily check for delivery rate from multiple courier companies.